E.A.P. Newsletters
Additional Tips for Supervisors
How To Give Bad News
Preparation
How the news is to be delivered
Allow yourself to process first
State the basic information
Know our employee or employee's
Setting & Timing
Quiet & safe
Earlier in the workday or end of workday (Work Related)
As soon as possible (Personal)
Prepare the Employee
"We have some serious matters to discuss..."
"I'm afraid I have some bad news for you..."
"Remember our earlier talks..."
Over the Phone
Identify yourself and relationship to the employee
Know the relationship of the employee to the family
Speak slowly and deliberately
Offer to contact other family members, clergy, etc., especially if the person is alone, or does not understand the situation
Provide for immediate needs
Phone
Ride home
Kleenex
Agree on a follow-up plan
So this is our plan
Remember to be aware of your own feelings and needs.
How To Help An Employee In Stress
Listen
Keep an active presence
Demonstrate you care
Follow-Up
Keep it private
You don't have to fix it
Unless it is work related
Referral
Substance Abuse in the Workplace
Information provided by U.S. Department of Labor
If substance abuse could be contributing to an employee's deteriorating performance, ignoring the situation won't help. It may be the employee who has an alcohol or drug problem or it may be a family member. No matter who has a problem, it will likely only get worse and have costly and possibly disastrous--consequences for everyone unless some action is taken.
Recognizing the Symptoms
Clinical diagnosis of an alcohol or other drug problem is not the job of the supervisor, but work performance is. A key part of every supervisor's job is to remain alert to changes in employee performance and to work with employees who are having problems. so that performance improves.
The following list of performance and behavior problems are common to many substance-abusing employees. However, it is important to remember that these symptoms do not necessarily indicate that the employee has a substance abuse problem.
Performance
inconsistent work quality
poor concentration
lowered productivity
increased absenteeism
unexplained disappearances from the jobsite
carelessness, mistakes
errors in judgment
needless risk-taking
disregard for safety
extended lunch periods and early departures
Behavior
frequent financial problems
avoidance of friends and colleagues
blaming others for own problems and shortcomings
complaints about problems at home
deterioration in personal appearance
complaints and excuses of vaguely-defined illnesses
|
Employee Assistance Performance Programs At-A-Glance... |
|
|
|