Team Building

Effective and efficient working teams are the backbone of today's management philosophy. This program will help participants learn the strengths and limitations of their own personality styles as well as the essential skills for developing highly productive work teams.

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Assertiveness Training

The most important adult communication skill is assertiveness. Without it. employees cannot effectively express themselves, get clarification from a supervisor, or respond with respect to a customer. All successful employees are asswertive. This program will define passive, aggressive, passive-aggressive, and assertive behavior. Participants will learn how to accept compliments, make requests, give feedback to others, say "no" and negotiate assertively.

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Motivation

Successful managers and employees are those who take personal interest and responsibility for meaningfulness in their life work. They have developed a powerful sense of internal motivation and know how to create this attitude in others. This program will assess employees current style of motivation, outline the essential aspects of positive motivation, and will present organizational strategies for maximizing internal motivation.

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Sexual Harassment

A must for all organizations, this controversial and commonly misunderstood workplace issue, has created anxiety for employees and employers alike. This program will present the legal definition of sexual harassment and define common workplace behaviors that could lead to the filling of a formal complaint. Participants will learn through active discussion of several real life scenarios. Prevention strategies, review of the organizational policy, and procedures for investigation will be presented. This training is often an integral aspect of an organization's due-diligence efforts.

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Career Planning

The ever changing workplace demands that individual employees lay out a map and set course for their own career development. Employers are increasingly recognizing to attract and retain the best employees, they too, must provide for employees' career development. This program will present a model for career development. It will survey the advantages of modern career development testing, and provide valuable information on job search strategies to include networking, resume writing, and information interviewing skills.

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Smoke Free Workplace

Not everyone has stopped smoking, but most organizations have placed stronger restrictions on smoking behavior. For those employees who continue to smoke, quitting is no easy matter. This program will guide employees through what has become the most successful method for smoking cessation. Participants will set realistic goals, use behavioral techniques, be advised on effective medical interventions, and learn useful coping and support system strategies.

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Coping With Change

Change is inevitable. Downsizing, corporate expansion, mergers, changes of leadership or management approach are but a few examples. This program will help employees understand their own helpful or self-defeating responses to change, and most importantly specific suggestions on how to make effective and meaningful personal adjustments so that they and their company come out on top.

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Getting Organized

Practical for employees at all levels, this program will offer specific suggestions on time management, goal setting, prioritizing, managing meetings, handling paperwork, dealing with distractions and more. As employees take on more responsibility, the demands for organization increase. This program will help employees regain the time and energy they may have lost to inefficient organizations.

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Conflict Resolution

Most people think of conflict as a "four letter word." They avoid it or feel they have failed if they find themselves embroiled in it. This is an invaluable program to teach employees that conflict is an essential and necessary aspect of problem solving, meaningful change, and organizational growth. Participants will come to understand their own response to conflict, the positive role conflict plays in effective work team development, and a set of powerful skills designed to harness the healthy aspects of conflict in the workplace.

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Drug Free Workplace

Industrial accidents, lost time, workers compensation, health care claims, workplace conflicts, general liability. Department of Transportation requirements, and declines in productivity are only some of the reasons for establishing a drug free workplace. this program will help you get started with policy formation, resources and procedures for drug testing, training supervisors on intervention strategies, and design of back-to-work agreements.

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Management Styles

Our personalities and our training directly influence our management style. If we are locked into one approach for the diverse employee population and situations we encounter, we will no doubt limit our effectiveness. This program will help managers become corporate leaders by teaching them the limits and advantages of their preferred leadership approaches and explain how they can be successfully applied to the new hire or the experienced employee.

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Diveristy Training

The American work force is more diverse than ever. Employees are generally not prepared to deal with the cultural, racial, gender, age, and differences in sexual preference they find in the workplace. This experiential program will help employees identify some of their hidden assumptions and prejudices. It will emphasize the benefits of workplace diversity and provide a set of skills for effective interaction with diverse populations.

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Stress Management

We so often hear the word "stress" and say, "so what. It's an unavoidable part of life. Better just get used to it." The home and work demands of modern life have exploded. We are expected to do four times as much, twice as fast, in a moments notice. This program is designed to help employees better manage the demands of their life to safe guard their continued mental and physical health. Participants will assess their current levels of stress. They will learn time-tested strategies for changing personal thoughts, feelings, and behaviors. They will leave this program better inoculated against the debilitating effects of stress.

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Interpersonal Skills

Most employees are promoted to supervisory positions because they are skillful at the required tasks of their jobs. Some may be promoted because they get along well with others. Most have had no formal training in basic interpersonal skills. This program will help employees, work team leaders, supervisors, and even executive personnel enhance their interpersonal skills. Participants will learn how to improve their verbal and nonverbal communication, active listening, assertiveness, delegation, and leadership skills.

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Balancing Work and Home

Most American families now have two primary wage earners. This often results in a clash between job demands and family needs. Business has responded with daycare, flex time, and in some cases senior care programs, but the essential task of balancing home and work still rests on the shoulders of the employee. This program will help employees by providing them with realistic, inexpensive strategies to meet the challenges of balancing home and work.

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Improving Employee Performance

Many supervisors dread the thought of addressing employee's performance problems. They rely upon annual or quarterly performance appraisals and often miss the opportunity to give timely and useful feedback to their employees. This program will help supervisors learn how to evaluate employee's behavior and performance, give constructive feedback, set limits on problem behavior, and design developmental plans for employee's long term growth.

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Dealing With Difficult People

Employees encounter difficult people as customers, co-workers, and supervisors. This program will help participants learn how to identify common difficult behavior patterns. recognize the needs that underlie these behaviors, and intervene in a manner that significantly reduces the difficult behavior thus increasing the likelihood of a more cooperative and effective interaction.

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Train The Trainer

There are many opportunities within an organization for employees to train other employees. These may involve disseminating information , teaching new skills, changing operational guidelines, using new equipment, or implementing new procedures. It may not always be cost effective to hire an outside trainer. This program will train the trainer in the design and facilitation of effective training experiences. Participants will learn how to present information and teach skills using visual, auditory, and experiential learning styles. They will learn how to facilitate group discussion and how to effectively handle both the task and maintenance functions of the leader role.

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Effective Listening

Good communication is 90% listening and 10% talking, but how we listen makes all the difference in the world. This program will teach employees the difference between passive and active listening. k The benefits of a two-way communication model will be emphasized and a set of eight active listening skills will be presented and applied to common work situations.

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Projecting a Professional Image

First impressions count, but more important is the overall image you make in the mind of a customer, colleague, or supervisor. This program will offer a variety of specific suggestions to enhance your professional image. The impact of dress, demeanor, language, appearance, and various forms of communication will be reviewed.

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